Returns & Refunds

Return Policy

No refunds or exchanges will be given for a change of mind. In the event that your order arrives damaged or faulty in any way, please email us as soon as possible at with your order number and a photo of the item’s condition.

Damaged or Faulty Goods 
If your order was received damaged or is found to be faulty, please contact us immediately at with your order number and photos of the damaged or faulty product for assessment. Contact must be made to Gladys & Jack within 7 days of receiving the goods.

The product may be returned, and you can either have it replaced at no extra charge or alternatively we can provide a full refund (refer to refunds below). 

Once the damaged or faulty product has been received, we will send out a replacement or provide a refund.

Once your return has been received and inspected, we will send you an email to notify you of our decision regarding a refund. When all refunds are processed, a credit will automatically be applied to your credit card or the original method of payment.

Late or Missing Refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 

No refunds or exchanges will be given for change of mind. We only replace items if they are incorrect, defective or damaged. If you need to exchange given these reasons, send us an email with your order number and a photo of the item at

Please allow 3-7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Otherwise, the customer is responsible for return shipping.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded, unless faulty or incorrect.

Incorrect Address or Returned Parcels 
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will contact the person who placed the order to discuss options.

You will be responsible for paying for your own shipping costs for returning your item unless goods are found to be faulty. Shipping costs are non-refundable. To return your product, you should mail your product inside the packaging and wrap in bubble wrap or similar to ensure no damage or further damage occurs.

Email: to organise a return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.